ok, so this past december, right after christmas, my mom's bf comes over, and (even though i explained to mom and hubby i didn't think it was a good idea) he proceeded to put a new sink in my kitchen. don't get me wrong, i'm very grateful for the sink, BUT, he took all day, and then at about 6 or so decided he couldn't fix it (which he is infamous for mind you). nice. my dishwasher was overflowing into my kitchen floor, and the sink and the dishwasher are not usable. and he leaves. just like that, just gets up and leaves, saying, "well, i'm done for the day, i gotta get on the road." the nerve. the up side was that he decided to call a plumber to come out first thing in the morning, and offered to pay for it. BOY, was i happy. the guys who came were fast, great, and so polite. well, i got a call from ron (the bf) asking how long were they there, why didn't they use the parts we had, etc etc etc. i explained they were there ABOUT 45 minutes but not to quote me, and that they had to use all new parts, b/c he had bought wrong ones, some were too short now, bad shape, threading was messed up (all thanks to ron) and that they had to replace everything. a whopping $10-$15. the company doesn't do a charge for coming to you based on distance, they put them in order of who is closest, then closest to that person so on and so forth. completely justifiable and if you ask me it makes sense, and saves EVERYBODY money. ok, now from what i understand they had a 12 minute drive from the previous job to me, so that 12 minutes is deducted from the first hour of work, and they charge by the hour, although i'm not sure what the rate is. so the TOTAL bill is like $100, round about. well, ron isn't happy, and writes them a really nasty letter and encloses it into the bill. well, today I get a call, saying how the company doesn't appreciate the letter, and the threat to report them to the BBB, and the army (you can call if you have a bad experience and inform them that they should put that company on the "shouldn't use list") so forth and so on. well, obviously, i have NO clue what the h*ll he's talking about, but listen as he's telling me that this is the first bad letter in 38 years of work, and if ron wants to drag this on, he has a whole town willing to go to court and testify that ron is wrong, blah blah, and also about how he needs to know how long his workers were there b/c they had been there for YEARS, and he didn't want them lying to him about a job they did. well, i'm confused by now. i apologize, and tell him i had no idea ron was doing this, and i was completely happy with the service, etc, and that i DID not say they were there exactly 45 minutes, as i was apparently 18 minutes short, i said that they were in the house ABOUT 45 minutes, but that just like i told ron i didn't time them, and to take their time, as (once again) i DIDN'T CLOCK THEM. so for 10 minutes i get my @ss blistered for this nasty letter, and get "offered" to be sent the letter several times, etc, and each time i politely refuse and apologize again. boy, this really upsets me, as i really liked their services and b/c i'd have LIKED to use them again, but honestly i don't want to now out of embarrassment b/c of ron's nasty letter. i don't want to be the "woman who can't be pleased." the guy even said that if i was hard pressed on money he would have come and fixed it for free just because we were military. talk about ron making me look like a meany. this really hurts my feelings b/c i've been talking so great about this company, and had nothing to do with the letter or anything, and didn't even know he had written it. not to mention, i can't believe that ron would do this since all of this was HIS fault to start with. sorry for the length, but this really upsets me and i refuse to call ron now b/c of this. what a day.
