I appologize for the outage. It was kind of out of our hands. I've copied our host providers response below.
Are there any other issues we should know about? Let me know:
info@bigpawsonly.comKindest,
Michael
--------------
Finally, an official response.
---------- Forwarded message ----------
From: noc@propagation.net < noc@propagation.net>
Date: Apr 10, 2006 1:05 PM
Subject: Emergency Power Maintenance
To: markcampbell@gmail.com
Cc: noc@cihost.com
Emergency Power Maintenance
UPDATE
We are still performing emergency power issues within certain areas of our data center in Dallas, TX (CDC-01). Certain servers in a few phases might be affected during this maintenance window.
We apologize for this inconvenience and rest assured we are working non stop to fix this issue.
Additionally, our diesel generators are powering all areas that can be powered during this maintenance. Per our licensed master electricians on staff, because the power feeds into CDC-01 are "3 phase" and only one "leg" of the 3-phase power is affected we cannot power those areas with generators or a power overload could occur and blow main fuses within the facility.
We are aware of all downed servers and have teams working to restore access and power if your server is affected. There is
***NO NEED TO CALL INTO TECHNICAL SUPPORT OR OPEN UP A TROUBLE TICKET***
Our monitoring systems print out lists of downed servers every 30 seconds for us. Rest assured we are here working hard for you and your needs.
Best regards,
Network Operations Center
C I Host
http://www.cihost.com