New Credit card scame

[Anky]

This was posted on one of my other rooms by a member.  It has NOT been forwarded 8 million times. 
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This is an excerpt from an email I received from a colleague

detailing a current credit card scam - this scam could occur

on a business or personal credit card. Please read to help

yourself understand how the process works, and what you

should be looking for in this type of scam.

 

Credit Card Scam

One of our employees was called on Wednesday from "VISA", and I was called

on Thursday from "MasterCard". The scam works like this: Person calling

says, "This is (name), and I'm calling from the Security and Fraud

Department at VISA. My Badge number is 12460. Your card has been flagged

for an unusual purchase pattern, and I'm calling to verify. This would be on

your VISA card which was issued by(name of bank). Did you purchase an

Anti-Telemarketing Device for $497.99 from a Marketing company based in

Arizona?" When you say "No", the caller continues with, "Then we will be

issuing a credit to your account. This is a company we have been watching

and the charges range from $297 to $497, just under the $500 purchase

pattern that flags most cards. Before your next

statement, the credit will be sent to your home address.

The caller continues - "I will be starting a Fraud

investigation. If you have any questions, you should call the 1- 800

number listed on the back of your card (1-800-VISA) and ask for Security. You

will need to refer to this Control Number. The caller then gives you a 6 digit

number. "Do you need me to read it again?"

Here's the IMPORTANT part on how the scam works. The caller then says, "I

need to verify you are in possession of your card". He'll ask you to "turn

your card over and look for some numbers". There are 7 numbers; the first

4 are part of your card number, the next 3 are the security numbers that

verify you are the possessor of the card. These are the numbers you

sometimes use to make Internet purchases to prove you have the card.

The caller will ask you to read the 3 numbers to him. After you tell the

caller the 3 numbers, he'll say, "That is correct, I just needed to verify

that the card has not been lost or stolen, and that you still have your

card. Do you have any other questions?"

After you say No, the caller then thanks you and states, "Don't hesitate

to call back if you do", and hangs up.

You actually say very little, and they never ask for or tell you the card

number. But after we were called on Wednesday, we called back within 20

minutes to ask a question. Are we glad we did! The REAL VISA Security

Department told us it was a scam and in the last 15 minutes a new purchase

of $497.99 was charged to our card.

Long story made short - we made a real fraud report and closed the VISA

account. VISA is reissuing us a new number. What the scammers want is the

3-digit PIN number on the back of the card. Don't give it to them.

Instead, tell them you'll call VISA or Master card directly for verification of

their conversation.

(Note: I verified with VISA by calling the 1-800 number on the back of

the card. They instructed that they will never ask for any information

from you on your card - they already know the information since they

issued the card! If you receive a phone call or email indicating or requesting

information on your credit card, no matter how convincing, do not respond but work

thru the 1-800 number on the back of your card to verify and/or correct.)

[Anky]

And as we all know "Scames" are MUCH worse than "Scams"

[Nina]

WOW thanks for that info!

[angelsmama]

And as we all know "Scames" are MUCH worse than "Scams"

lol! i didnt notice that till you said it

[SeraphWolf79]

I used to work for Chase, and this scam has actually been going on for a long time.

It's really scary, but with most credit cards, you're not liable if you're a victim of fraud.

Hmm...I sounded like a commercial right there lol.

I used to tell customers that if ANYONE called concerning your credit card, don't give them any information, even yes or no answers.  Just tell them you'll call the number on the back of your card and talk to the fraud department. 

I've got a funny story about that, come to think of it.

There was a woman one time that called in, and I asked for her name, and she goes, "I'm not giving you ANY information, I just want to know why you guys are calling me."  And I was like "well, was it a recording?  And who did it say it was exactly?"

"It said it was the security department from Chase and I needed to call back immediately, and this is the number the recording gave me, but I'm not giving you any of my information, I'll just call back on the 1-800 number on my card.  I mean geez, how do I know you're who you say you are?  I'm not giving you people s#%$!"  She was pretty rude about it.

Understandable though.  I told her fine, no problem calling the number on the back of the card, I know I'd do the same. 

So about 5 minutes later, I get another call.  Mind you, I took over 200 calls a day from around the country.  "Thankyou for calling Chase, my name is Carrie, may I have your name please?"

She gives me her name, her social, her mother's maiden name...everyth ing under the sun.  I ask her how I can help her.  "Yeah, the fraud department just called me and wanted to talk with me."

It was the same lady.  I laughed and said, "Didn't I just speak with you?  Yeah...pretty sure I did." 

She stumbled over her words..."Uh...oh, oh yeah I guess we did.  I'm sorry about that.   That's weird.  I called two completely different numbers.  How did I get ahold of you again?"

Lessons in life...always be nice, you never know if you may bump into that person again. lol