As most of you know Sanity's started training to be my Service dog. Most of you also know I'm going down to Daytona in December. I thought that I'd look up service dog protocol on the airline I was intending to fly down on because, well, Nee won't fit under the seat like your average Lab or Shepherd. I didn't want to have to buy him an extra ticket or anything. WELLLLLL I go to Southwest's page and I find this for their policies.
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48. Service Animals (Issued Mar. 13, 2000; Effective Mar. 13, 2000)
A. Carrier permits dogs and other service animals used by an individual with a disability to
accompany such individual in the passenger cabin at no charge.
B. Carrier will accept as evidence that an animal is a service animal the presentation of
identification cards, tags, or other written documentation; the presence of harnesses or
markings on harnesses; or the credible verbal assurances of the individual with a disability
using the animal.
C. Carrier will permit a service animal to accompany a qualified individual with a disability at
either a bulkhead seat or a seat other than a bulkhead seat, as the individual prefers, unless
the animal obstructs an aisle or other area that must remain unobstructed in order to
facilitate an emergency evacuation. Service animals may not occupy a seat.
D. A trained service animal accompanied by a trainer will be permitted to travel aboard
Carrier’s aircraft only if the animal is being delivered to the domicile of an individual with a
disability who either owns or, upon delivery, will take immediate ownership of the animal
for that individual’s personal use. No additional charge will be assessed for carriage of a
trained service animal being delivered to the domicile of the animal’s owner under such
circumstances.
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So Jenn looks up what a bulkhead is for me.
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What is a bulkhead?
A bulkhead is the physical partition that divides a plane into different sections. Typically, a bulkhead is a wall, but can also be a curtain or screen. In addition to separating classes from one another, i.e. business and economy, bulkheads can be found throughout the plane, separating the seats from the galley and lavatory areas.
What are bulkhead seats?
Bulkhead seats are located directly behind the bulkhead separators
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So I get to sit in the corner like a naughty child. MARVELOUS!
I think "Well they might make an exception seeing as how he's so big. Maybe if they have extra seats or something, I'll send them an e-mail. Go to the Contact Us page and see this.
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E-mail Policy - Why We Don't Accept E-mail
Call us traditional, but we elect to steer clear of the chat-style, respond-on-demand, quick casual format and focus on meaningful Customer dialogue. This is not because we don't care. It's because that style counters our commitment to Customer Service.
Our Customers deserve accurate, specific, personal, and professionally written answers, and it takes time to research, investigate, and compose a real business letter. We answer every letter we receive in the order it arrives, and we streamline in order to keep our costs low, our People productive, our operating efficiency high, and our responses warm and personal.
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Any suggestions? These guys are SOOO way cheaper than anyone else so I'd like to stay with them but I refuse to write them a letter when they could just say "Oh well You're screwed" and wait two weeks for it.