well I dont have a dyson animal, but some time ago we bought a dyson hmmm think they are called low reach (the redish one) and I LOVE it. I have since I moved here gone through 3 vacuum cleaners and was tired of it and decided to try a dyson. Well this one is the best spent vacuum money ever lol..... The first time I used it I went into Jennifers room, where I had vacuumed the same morning, the stuff that came up out off that carpet was horrible, the same in the whole house, It took stuff that before I had had to go back and forth several times in order for my vacuum to pick up. I have Zeus a husky so the long hairs mixed with the short from Hera and Galahad and all the other kids lol... I have never had any complaints whatsoever, AND it has a number that has 24/7 service help, so if you run into a problem you just call them and they guide you through it. And the thing is basically in parts so should anything get stuck you can take all kinds of bends and hoses off and no problem to get to it should there be anything. I did have to "clean" the brush once from long strings, that was after christmas when I had been sucking up those long tree glitter thingies lol.... some of them were wrapped around the brush but after that everything has been running smooth.
I am sorry you got disappointed lol..... ohhhh and we got one of them warranties too, so if we have a problem within 5 years they either give us a new or fix it + they service it free once a year.
Soooo I guess I have to be in the other corner and root for dyson lol
Marit